Data deletion

How to request

• By email: write to desenvolvimento@lerolero.tech from the email registered on the account, with the subject "Data deletion".
• In the dashboard: the account Owner goes to Settings, Account tab, and uses "Request account deletion". The dashboard shows the request code.
• Through Meta: if you connected a number to LeroLero with your Facebook account and removed the app in your Facebook settings, Meta notifies us automatically and you get a confirmation code.

With the code, follow the request on the status page below.

What is deleted

• The account, team, invitations and API keys.
• Connected numbers and Meta tokens (the number stays yours in WhatsApp Manager).
• Contacts, consents and message text.
• Configured webhooks and delivery history.

A request coming from Meta does not delete the business account: LeroLero does not store data from your Facebook profile, so it is completed immediately. To delete the account, request it by email or in the dashboard.

Timeframe

We complete it within 30 days of the request. Backups are overwritten in the normal cycle, within 30 days after that.

What we keep by law

We keep only what the law requires: invoices, billing records and the record of the deletion request itself, without message content. Aggregate counts and costs remain without phone numbers.

If you are a contact of a business

If you receive messages from a business that uses LeroLero, that business decides about your data. Ask them; LeroLero gives them the tools to export and delete your data. To stop receiving messages, reply STOP in the conversation.

Request status

To check on your request, write to desenvolvimento@lerolero.tech with the request code.